New Delhi: There are a number of instances, due to whatsoever may be the reason, a person is obligated to cancel the train tickets. In order to cover up the losses for the passengers cancelling the train tickets, the Indian Railway Catering and Tourism Corporation has a dedicated system with which the proportionate money out of the total booking amount is refunded to the passengers. IRCTC has a definitive set of rules and regulations which are applicable to the respective nature of ticket cancellation and the booking method.
As far as the cancellation of train tickets booked via IRCTC e-ticketing website (e-tickets), a person is allowed to cancel the e-tickets via the online facility itself till the preparation of charts and the refund will be granted by PRS system as per extant Railway Refund Rules. A user, who has booked the tickets, will be mandated to file online TDR for claiming a refund in case of e-ticket cancellation after preparation of charts. Indian Railways will decide the quantum of refund, if possible.
The refund amount will be credited back to the source transaction facility which was used at the time of booking train tickets. IRCTC doesn’t entertain any refund on partially confirmed e-tickets or partial RAC/waitlisted e-tickets against which none of the passengers has travelled if TDR is filed after 30 minutes before the scheduled departure of the train. Further, no refund will be granted in case of train running more than three hours late if TDR is filled with this reason after the actual departure of the train.
IRCTC advises that a user should obtain a certificate from ticket checking staff in case of passengers or RAC or waiting list not travelling on party e-ticket or family e-ticket issued for travel of more than one passenger under which some passengers have confirmed reservation and others are on the list of RAC or waiting list.
The refund, in this case, shall be processed online through TDR, indicating the details of the certificate issued by ticket checking staff and within 72 hours of actual arrival of the train at passengers’ destination. The original certificate issued by ticket checking staff shall be sent through the post to Group General Manager/IT, IRCTC Ltd, Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi– 110055.
According to IRCTC, the cases in which TDR requests will be decided by the Zonal Railway under whose jurisdiction the train destination falls. If a customer is not able to cancel through web interface before Chart Preparation, customers are requested to send an email from the email ID to email@example.com from their registered email id with IRCTC.