Indian Railways Catering and Tourism Corporation (IRCTC) offers the facility of online cancellation of e-tickets via its website and mobile app.
A passenger can cancel the ticket or file Ticket Deposit Receipt (TDR) against it, as the case may be, either before or after chart preparation.
Here are the rules and other details you need to know about IRCTC online ticket cancellation.
IRCTC e-cancellation rules before preparation of charts
In case a passenger wishes to cancel their e-ticket before chart preparation, they must first log in to their account on the IRCTC website, then go to the ‘Booked Tickets’ link, select the ticket to be cancelled, and then proceed with the cancellation process.
Cancellation rules for fully confirmed, fully waitlisted tickets
After preparation of charts, confirmed tickets can be cancelled or TDR filed up to 4 hours prior to the scheduled departure of the train for getting refund of fare.
In case of fully waitlisted tickets, the PNR (Passenger Name Record) is dropped from the reservation charts at the time of charting, and the refund amount is credited automatically to the customer’s account.
About cancelling tickets for partially confirmed, partially waitlisted PNR
For a PNR which has some passengers confirmed, and others waitlisted or on RAC status, names of all the passengers, including waitlisted ones will appear on the charts.
In such cases, if waitlisted passengers do not travel, a non-travelling certificate can be obtained from the ticket checking staff in the train, and correspondingly, refunds can be claimed by sending an online TDR request.