IBM Recruitment 2020 for Technical Support Associate | B.E/B.Tech/Any Degree

IBM Recruitment 2020 for Technical Support Associate | B.E/B.Tech/Any Degree

IBM Recruitment 2020 – IBM scheduled to hire for the role of Technical Support Associate for B.E/B.Tech/Any Degree graduates at Hyderabad. The detailed eligibility criteria and application process are given below.

IBM Recruitment 2020 Details:

Job Role Technical Support Associate
Qualification B.E/B.Tech/Any Degree
Experience 0 – 2 years
Job Location Hyderabad (Telangana)
Last Date ASAP

Detailed Eligibility:

Educational Qualification:

  • Required Education: Bachelor’s Degree
  • Experience: Minimum 0 to 2 years of experience in Technical Support role

Required Technical and Professional Expertise:

  • Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
  • Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
  • Utilize available time efficiently in order to achieve effective and efficient results
  • Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
  • Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Knowledge in commercially standard software applications and major desktop operating systems.

Preferred Technical and Professional Experience:

  • Awareness of basic networking concepts and technologies.
  • Identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client – Outlook, Notes etc.
  • Questioning/probing skills, as relevant to the issue and level of the caller
  • See opportunity and implement process improvements
  • Ability to meet a set of defined account agent productivity measurement
  • Willingness to work in rotation shifts……..Read More>>

 

Source:- freshersvoice

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