New Delhi: Indian Railway Catering and Tourism Corporation (IRCTC) offers the facility of train ticket cancellation booked from the Indian Railways counters, stations, reservations offices and booking offices via the IRCTC e-ticketing website, www.irctc.co.in.
Earlier, if an individual was obligated to visit the railway station or the booking counter to cancel the train tickets booked through Indian Railways counters and reservation offices. Indian Railways charges a cancellation fee from the passengers who want to cancel their train tickets.
Steps to cancel counter train tickets online and get refund in 10 simple steps
Step 1: Visit IRCTC website, www.irctc.co.in.
Step 2: Move the mouse cursor to ‘Trains’ option given on the top of the homepage.
Step 3: Move the cursor to ‘Cancel Ticket’ option in the drop-down menu.
Step 4: Click on ‘Counter Ticket’.
Step 5: Enter the PNR Number, train number printed on the train ticket.
Step 6: Enter Captcha and select the check box to confirm that rules and procedure are read.
Step 7: Click on submit.
Step 8: Enter the One-Time Password sent on the mobile number provided at the time of booking and click on submit.
Step 9: Verify the PNR details after the OTP gets validated.
Step 10: Click on ‘Cancel Ticket’ for full ticket cancellation.
Following this, the refund amount due will be displayed on the screen and the user will receive an SMS with PNR and refund details. The sample message format is “Your PNR xxxxxxxxxx has been cancelled. Collect refund amt xxxxx from journey commencing station or nearby satellite PRS locations. Ref. Terms & conditions”.
The refund of the cancelled train tickets depends on the cancellation time. IRCTC charges different cancellation fees for confirmed train tickets (including return journey tickets) cancelled before 24 hours of the scheduled departure of train and confirmed tickets cancelled between 24 hours and 4 hours before the scheduled departure of the train and up to 30 minutes for RAC/waitlisted train tickets.