- JOB LOCATION: BANGALORE
- PROCESS : TECHNICAL SUPPORT
- Process name: Service desk engineer / Tech support / Storage Support/ troubleshooting / Networking / IT
- Technical Support Engineer / Service desk (International Voice)
- International Voice Experience is mandatory
- Experience in technical support industry including (voice and web channels)
- Holds a college degree in any stream.
- Knowledge including installation, configuration and maintenance of Windows OS.
- Working knowledge of Mac operating system.
- Strong written and verbal communication skills
- Good PC skills. Demonstrates understanding of software and associated hardware
- Strong analytical skills
- Excellent time management skills
- Problem solving and working through ambiguous situations
- Attention to detail and accuracy
- Exceptional technical and customer service skills
- Education Qualification: Graduates
Our systems and methods are under a patent (pending) and have been accredited by Edexcel ( com). Our solutions and offerings can reduce the TCO of hiring and managing your talent supply chain to the tune of 30 – 50%, apart from making the process more predictable, consistent and reliable! We use a proprietary methodology and apart from cost savings, it helps deliver better business outcomes esp. as a result of our talent transformation initiatives